Shipping policy

Processing Time

All Esso Diorr custom glueless wigs are made to order. Please allow approximately 10–21 business days for processing.

Processing time includes ordering and receiving the necessary hair and materials from our vendors, constructing your wig, customization, styling, and preparing your order for shipment.

Please note: Processing time does not include shipping/transit time. Business days do not include weekends or holidays.

Shipping & Delivery

Once your order has been completed and prepared for shipment, you will receive shipping confirmation and tracking information using the contact information provided with your order.

Shipping and delivery times begin after the 10–21 business day processing period. Estimated delivery times may vary depending on the shipping carrier, destination, holidays, weather, and other circumstances outside of Esso Diorr’s control.

Please refer to your tracking information for the most current delivery updates once your order has shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, please contact Esso Diorr as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Esso Diorr is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delays may occur that are outside of Esso Diorr’s control.

If your tracking information shows that your package is delayed, lost, or delivered but you have not received it, please contact us so we can assist you with determining the appropriate next steps with the shipping carrier.

Esso Diorr does not guarantee carrier delivery dates and is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect address information, or other circumstances outside of our reasonable control.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you received an incorrect item, please contact Esso Diorr as soon as possible with your order number and clear photos of the package and item received.

Please refer to our Refund Policy for additional information regarding eligible order issues.

Questions

For questions regarding your order or shipping, please contact us at:

Esso Diorr

wigsbyesso@yahoo.com